- MEETING AND GREETING PEOPLE
- greetings (formal vs. informal)
- introducing yourself, your job position, what do you do, jobs and jobs´ descriptions
- types of work, ways of working
- starting a conversation, maintaining or finishing a conversation
- topics for conversation, obtaining and giving information
- small talk
- networking
- communication with clients
- COMPANY
- introduction to a company
- history of a company
- company structure - departments, positions, company life
- organizations (business, commerce, enterprise, limited liability, non-profit organizations)
- mergers, take-overs and sell-offs
- businesspeople and business leaders
- company types and (industrial) branches, arrival at the market
- corporate events
- EMPLOYERS AND EMPLOYES
- recruitment
- looking for employees, advertising
- inviting an applicant to a selection interview, requesting a reference of an applicant, giving a reference
- selection procedures
- job interview, making an offer of employment, rejecting a job candidate
- applying for a job, Cover Letter, Resume/Curriculum Vitae
- pay and benefits
- problems at work, resolving work conflicts
- day-off work, sick leave, etc.
- TIME MANAGEMENT, PLANNING
- Timeframes and schedules
- Projects and project management
- Stress and stress management
- LEADERSHIP AND MANAGEMENT STYLE
- communication methods, the way of talking
- writing notes and reports, making and reporting decisions
- leadership
- getting people to do things for you, commanding/involving people, querying and clarifying points under discussion
- problem solving (case studies: solutions to problems in two company, querying information)
- SERVICES AND SALES
- presenting ideas for products or services
- buyers and sellers
- the market, competitors and competition
- marketing, the four Ps, market orientation
- brand and branding
- price and pricing
- distribution, direct marketing and promotion (advertising, promotional activities)
- BANK, MONEY AND PAYMENT
- personal finance (traditional banking vs. new ways of banking, personal investments)
- getting paid (shipping and billing, trade credit, accounts)
- assets, depreciation, liabilities, balance sheet
- accounting (profit and loss account, pre-tax, net or gross loss or profit)
- trading (market indexes, market activities)
- finance and economics (inflation, unemployment, trade, growth and GDP, recession, stagnation, depression)
- ON THE PHONE
- making phone calls - getting through, asking to speak to someone, voicemail, spelling names, saying numbers
- answering phone-calls
- leaving and taking messages, checking information
- telephone phrases, polite phrases
- calling to obtain information and taking notes
- making arrangements, changing arrangements
- closing conversations
- handling unexpected phone calls
- cell phone etiquette
- E-MAIL COMMUNICATION AND BUSINESS LETTERS
- attitudes to e-mail usage, advantages and disadvantages
- guide for writing e-mails, email expressions, email abbreviations
- length of e-mails, simplicity of e-mails
- choosing an appropriate e-mail style
- answering and exchanging e-mails
- types of paper documentation
- correcting a formal letter
- writing letters of complaint and apology, enquiry, offer, order, order confirmation
- how to structure EB letters, salutations, paragraphs, greetings, comma rules and punctuation, numbers, English date and time, address
- the Internet and E-commerce
- B2B, B2C, B2G
- COMMUNICATION WITH OFFICES (BUREAUS) + BUSINESS TRIP
- communication with various offices and bureaus, dealing with bureaucracy
- communication with company offices
- Filling in a questionnaire
- asking for information, presenting a claim,
- diplomatic language, being polite
- traveling (reserving tickets, at an airport, at a railway station, at a bus station, at a hotel reception - hotel services, at a restaurant)
- complaining, discussing the consequences
- BUSINESS MEETINGS
- types of meetings (business meetings, team meetings, consultations, leadership meetings, project meetingss, departmental meeting, meetings with suppliers or customers, board meetings, AGM, EGM…)
- the role of a chairperson, before the meeting, during the meeting, follow-up
- points of view, opening the meeting, inviting people to speak, making your point, agreement and disagreement, finding consensus or compromise, concluding
- discussion techniques (hedging, interrupting, referring back,…)
- incorporating important business issues into general conversation, expressing views on topics of general business interest
- business lunch (chatting over a business lunch), table manner and etiquette, describing restaurants and national dishes
- PRESENTATIONS
- what are the qualities of a good presentation?
- Types of presentations, preparation, introduction, opening, timing, rapport with audience, key phrases,...
- a ten-point presentation plan
- giving a speech (pausing, pacing, sentence stress, delivery of a presentation)
- visual aids, body language, analyses, graphs, number comparison, prognoses, presenting problem solutions, presenting complex numbers and figures, language of presentations
- concluding a talk, dealing with questions, providing feedback to a presentation
- CULTURAL DIFFERENCES IN BUSINESS, BUSINESS ETHICS
- English as an international language
- business across cultures, distances and familiarity
- names, dresses, business cards
- entertainment and hospitality
- cross cultural communication
- doing the right thing (ethics vs. wrongdoing and corruption)
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